Privacy Policy

Last updated: November 2026

This policy explains, in plain language, what information Payserra handles and how we use it. It applies to this website and to the payment services we provide to merchants.

Information we handle

• Payment information — when a customer pays a merchant through Payserra, we process the details needed to complete that payment, such as card details, billing information and transaction amounts.
• Merchant information — business and contact details that merchants share with us to use our services.
• Correspondence — the content of emails you send to us.
• Technical data — basic server logs (such as IP address and browser type) used to keep our systems secure and working.

How we use it

We use this information to process payments, prevent fraud, meet our legal obligations, respond to enquiries and operate our services. We do not sell personal information.

Sharing

We share information only where needed to complete a payment (for example with card networks and banks involved in the transaction), with service providers who help us run our services under appropriate safeguards, or where required by law.

Cookies and tracking

This website does not use advertising or analytics trackers. Our checkout may use strictly necessary cookies to complete a payment securely.

Security and retention

We protect information with encryption and access controls, and keep it only as long as needed for the purposes above or as required by law.

Your choices

You may ask us to access, correct or delete personal information we hold about you, subject to legal requirements. If you paid a merchant, you may also contact that merchant directly.

Contact

Questions about this policy can be sent to [email protected].